Disco has a big vision. We aim to reimagine the future of learning by helping creators make a living teaching what they love to do. Our SaaS learning platform helps creators build, sell and scale live virtual learning experiences like cohort based courses that are social and engaging.
Founded in 2020, Disco is a fast growing startup backed by investors behind Masterclass and founded by mission driven, life-long learners and tech entrepreneurs, Candice Faktor (Wattpad) and Chris Sukornyk (Chango). Disco is a fully remote and globally distributed team and right now we have team members in Toronto, San Francisco and Costa Rica.
We hire for character, passion, curiosity and drive. We value inclusivity and diversity and are looking for the brightest and most passionate people in the world to join us on our mission.
The Account Manager is a critical member of our Sales and Success team. You will connect with new and existing SaaS customers to ensure they are getting the most out of our platform. You will find solutions, collect feedback and demonstrate the value of our products.
What you'll do:
• Process and segment inbound leads from Disco marketing efforts.
• Onboard new customers into the Disco platform. 5+ Zoom onboarding calls per day
• Assist as a facilitator in LIVE onboarding courses with groups of customers.
• Train customers in how to build, run and scale a cohort based course at each stage.
• Provide support via our Slack, Email and Knowledgeable.
• Collect valuable feedback about our product and core problems our customers are aiming to solve
What you'll need:
• MUST have experience working for SaaS based technology company
• Desire to work at a fast paced, all-remote, startup
• A positive, team attitude
• Strong verbal and written communication skills.
• Adept at learning on-the-fly to meet customer needs
• Excellent online presentation skills (ie. Over Zoom)
Why join us?
Worked at Disco, you will have an opportunity to build a world-class platform that impacts the lives of thousands. You'll be surrounded by a talented team who share a common vision of reimagining learning.
• Remote office setup signing bonus
• Lifelong learning budget to take courses to grow and develop
• New state of the art laptop
• Competitive health and wellness benefits